www.melrosehealth.com.au is owned and operated by Melrose Laboratories Pty.
Ltd. (ABN: 54 005 490 102), and is here in referred to as 'the project' and/or
'the web site' and/or 'the site'. Access to the web site is subject to the
user's acceptance and agreement with the terms, conditions, notices and
disclaimers contained herein. Use of, and/or access to, the web site
Use, they should periodically refer to them in this document and elsewhere on
the web site.
Melrose Health regards customer privacy as an important part of our
Melrose users, and conforms to Internet privacy standards. If you have
questions or concerns regarding this statement, you should first contact Warren
Morey at +61 (0)3 98747800
The Melrose Health Group Online Team warrants that all personal information
submitted by visitors to the web site will remain the confidential property of
the site owners and will not be intentionally sold or given to any third party
under any circumstances.
Medical Information and Disclaimer
Any information provided on the Website, including information relating to
health and medical treatment, is provided to assist you with your own research.
Melrose Laboratories Pty Ltd does not represent or warrant in any way that such
information is accurate, complete or correct.
INFORMATION PROVIDED ON THE WEBSITE IS NOT INTENDED TO BE TREATED AS MEDICAL
ADVICE AND SHOULD NOT UNDER ANY CIRCUMSTANCES BE USED AS A SUBSTITUTE FOR A
PROFESSIONAL DIAGNOSIS OR PROFESSIONAL MEDICAL TREATMENT OR ADVICE.
Always seek the advice of your health and/or medical practitioners, when
researching any health or nutritional related treatments concerning yourself or
Collection of Information
In order to use the Melrose website, we may require information from you in
order to provide the best service possible. All correspondence may also be
collected and stored, particularly in regard to sales, support and accounts,
including Email. Any information collected by Melrose Health is collected via
correspondence from you or your company. This may be via the telephone, Email,
mail, fax or directly through our website.
Use of Collection Information
Any details collected from Melrose customers is required in order to provide
you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to
assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter
sensitive information (such as credit card numbers) on our website, we encrypt
that information using secure socket layer technology (SSL). When Credit Card
details are collected, we simply pass them on in order to be processed as
required. We never permanently store complete Credit Card details. We follow
generally accepted industry standards to protect the personal information
submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire
our service, you may correct, update, delete or deactivate it by emailing us at
All orders are shipped from our warehouse located in Melbourne, Australia. All
prices listed on the website are listed in Australian dollars (AUD) only. If
you purchase a product or service from us, we may request certain personally
identifiable information from you. You may be required to provide contact
information (such as name, Email, and postal address) and financial information
(such as credit card number, expiration date). We use this information for
billing purposes and to fill your orders. If we have trouble processing an
order, we will use this information to contact you.
A credit will be issued on all justifiable returns. The office should be
notified of returns promptly. This is usually within 24 hours of delivery.
Returns should be made within 14 days. Product can be returned to Melrose with
courier or post.
All returns need to be packed appropriately to ensure they arrive at Melrose in
a saleable condition.
We will accept credits for:
Product sent in error
Product damaged in transit
Product that is not fit for purpose or use
Stock sent with insufficient dating (less than 6 months)
Proof of purchase may be requested
We do not accept credits for:
Stock that has expired while in your possession.
Stock damaged during return to Melrose due to inadequate packaging.
Refunds will be credited to your credit card used for the initial
purchase. Please call 1800 632 254 or Email firstname.lastname@example.org for
approval of return from the Melrose office.
Cancellation of Orders: Please call 1800 632 254 or Email
email@example.com to cancel an order. If the order has already been
dispatched a credit will be given minus the cost of dispatch and return
Melrose will process orders within 2 working days of receipt of the order. If
stock is not available we will ring to advise when it will be available.
Melrose will send orders by Australia Post to interstate customers or courier
to Victorian customers.
Please allow 5 working days for postage.
All deliveries therefore should be received within 7 working days.
Please call 1800 632 254 or Email firstname.lastname@example.org to advise us
should your order not arrive within this time period.
Melrose uses personally identifiable information for essential communications,
such as Emails, accounts information, and critical service details. We may also
use this information for other purposes, including some promotional Emails. If
at any time a customer wishes not to receive such correspondence, they can
request to be removed from any mailing lists by emailing us at
email@example.com You will be notified when your personal information
is collected by any third party that is not our agent/service provider, so you
can make an informed choice as to whether or not to share your information with
Melrose may at its discretion use other third parties to provide essential
services on our site or for our business processes. We may share your details
as necessary for the third party to provide that service. These third parties
are prohibited from using your personally identifiable information for any
other purpose. Melrose does not share any information with third parties for
any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as
required by law and when we believe that disclosure is necessary to protect our
rights and/or comply with a judicial proceeding, court order, or legal process
served on our Website.
Links on the Melrose Health Group site to external entities are not covered
within this policy. The terms and conditions set out in this privacy statement
only cover the domain name of melrosehealth.com.au
privacy statement, the homepage, and other places we deem appropriate so that
you are aware of what information we collect, how we use it, and under what
circumstances, if any, we disclose it. We reserve the right to modify this
privacy statement at any time, so please review it frequently. If we make
material changes to this policy, we will notify you here, by Email, or by means
of a notice on our homepage.
Restrictions on use of content and intellectual property the web site
The Project web site contains facilities by which members of the community,
businesses and other organisations can provide information, offers, notices and
other information to other users. It is a condition of use of any such facility
that none of the following occurs: restrict or inhibit any other user from
using or enjoying any public communication facility; post or transmit any
unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic,
profane or indecent information or material of any kind, including without
limitation any transmissions constituting or encouraging conduct that would
constitute a criminal offence, give rise to civil liability or otherwise
violate any applicable law; post or transmit any material of any kind which
violates or infringes upon the rights of any other person, including material
which is an invasion of any privacy or publicity rights or which is protected
by copyright, trademark or any other proprietary right, or derivative works
with respect thereto, without first obtaining permission from the owner or
relevant right holder; post or transmit any material of any kind which contains
a virus or other harmful component; delete any author attributions, legal
notices or proprietary designations or labels in any file that is uploaded; or
download any file posted by any other user of a public interface if the user
knows, or reasonably ought to know, that the file cannot legally be distributed
in such manner. The Project will monitor and review the contents of the web
site. While it reserves its right to edit, refuse to post or to remove any
information and/or materials (in whole or in part) that in the opinion of The
Project is in any way objectionable or in violation of any applicable law or
content submitted by the public or to edit, delete or refuse to post such
contents, nor is The Project responsible for any contents in any content
(including any information, comments and/or advice of any individual whose
statements on the web site are solely their own). The user expressly
acknowledges and agrees that the web site provides a means of public and not
private communications. The Project reserves the right to co-operate fully with
any law enforcement authority in any jurisdiction in respect of any lawful
direction or request to disclose the identity or other information in respect
of anyone posting any materials which violate any applicable or relevant law.
User licence to The Project
By posting any information or other material on the web site (including posting
messages, uploading files, inputting data or engaging in any other form of
communication), the user grants to The Project a perpetual, royalty-free,
non-exclusive, irrevocable, unrestricted, worldwide licence to do the following
in respect of the information or material: 1. Use, copy, sublicense,
redistribute, adapt, transmit, publish and/or broadcast, publicly perform or
display, and 2. Sublicense to any third parties the unrestricted right to
exercise any of the foregoing rights granted. The foregoing grant includes the
right to exploit all proprietary rights in any such information or other
material including but not limited to rights under copyright, trademark,
service mark or patent laws under any jurisdiction worldwide. The user
expressly waives in favour of The Project and any other party authorised by The
Project all moral rights and any similar rights in any jurisdiction, which the
user may have or hereafter acquire in respect of any relevant communication or
other material. At the request of The Project, and expense of the user, the
user will execute and deliver to The Project such instruments and take such
other actions as may be required to carry out this grant of licence and waiver.
Advertising, links to third party websites and e-commerce offers
The web site contains hyperlinks and other pointers to Internet websites
operated by third parties. These linked websites are not necessarily under the
control of The Project, and The Project is not responsible for the contents of
any linked web site or any hyperlink contained in a linked website. The Project
provides these hyperlinks to users as a convenience only, and the inclusion of
any link does not imply any endorsement of the linked website by The Project or
its partners or members. The user links to any such website entirely at their
own risk. The web site also contains third party advertisements (including
banner ads other advertising material) which contain embedded hyperlinks or
which include referral buttons to websites operated by third parties or their
licensees or contractors. All third party advertising (including referral
buttons and embedded hyperlinks) may or may not be paid for by the relevant
third party advertisers and are not recommendations or endorsements by The
Project or its partners or members or their respective directors or employees.
The user is referred to the relevant advertiser for all information regarding
the advertiser and its products and/or services. In some instances, the
advertisement will contain representations or offers by the third party
advertiser, which the user can accept by linking to the advertiser's website
and executing the relevant transaction. Such offers are not necessarily made by
The Project, and the third party advertiser is solely responsible to the user
for the delivery of any goods or services the user purchases on the third party
website. The product prices listed in any associated web site are the
responsibility of the relevant retailer and are accurate at the time of upload.
They are subject to change without notice by the retailer. The Project is not
liable for the prices or price changes, including where price changes have not
been reflected on the associated sites. The use of associated sites is subject
Limitation of liability and Disclaimer
The Trade Practices Act and similar State and Territory Legislation in
Australia, may confer rights and remedies on the user in relation to the
provision by The Project of goods or services on the web site which cannot be
excluded, restricted or modified ("Non-excludable Rights"). The Project does
not exclude any Non-excludable Rights but does exclude all other conditions and
warranties implied by custom, law or statute. Except as provided for by the
Non-excludable Rights: a) all Content is provided "as is" and without
warranties of any kind, either express or implied, b) The Project and its
suppliers expressly disclaim all warranties of any kind including but not
limited to implied warranties of merchantability and fitness for a particular
purpose, c) The Project does not warrant that the functions contained in any
content or any public interface or user access to the web site will be
uninterrupted or error-free, that any defects will be corrected or that the web
site or the server which stores and transmits content to the user are free of
viruses or any other harmful components, d) The Project does not warrant or
make any representation regarding the users access to, or the results of the
users access to, the web site (including any related or linked websites) or any
content in terms of correctness, accuracy, timeliness, completeness,
reliability or otherwise, and e) the user (and not The Project) assume the
entire cost of any necessary verification, maintenance, repair and/or
correction of any relevant content. Under no circumstances (including but not
limited to any act or omission on the part of The Project) will The Project or
its partners or members be liable for any indirect, incidental, special and/or
consequential damages or loss of profits whatsoever which result from any use
or access of, or any inability to use or access, the web site or any content.
The user expressly acknowledge and agrees that The Project does not exert
control over users of the web site and is not liable either for their opinions
or their behavior including any information and/or advice and any defamatory
statements or offensive conduct. To the fullest extent permitted by law, The
Projects' liability for breach of any implied warranty or condition which
cannot be excluded is limited at the option of The Project to the following: in
the case of services supplied or offered by The Project, (a) the supply of the
services again, or (b) the payment of the cost of having services supplied
again; and in the case of goods supplied or offered by The Project, (c) the
replacement of the goods or the supply of equivalent goods, (d) the repair of
such goods, (e) the payment of the cost of replacing the goods or acquiring
equivalent goods, or (f) the payment of the cost of having the goods repaired.
may terminate this agreement and users' access to the web site at any time
without notice. In the event of termination, users are no longer authorised to
access the web site, but all restrictions imposed on the user, licenses granted
by the user and all The Project disclaimers and limitations of liability set
The Project suffers any loss or damage or incurs any costs in connection with
agrees to indemnify The Project for those losses, damages and costs. This
agreement will be governed by and construed in accordance with the laws the
Australian Capital Territory, Australia, where The Project is hosted. The user
irrevocably and unconditionally submits to the non-exclusive jurisdiction of
the courts of the Australian Capital Territory. If any provision of this
agreement is found to be invalid or unenforceable by a court of law, such
invalidity or unenforceability will not affect the remainder of the agreement,
which will continue in full force and effect. All rights not expressly granted
herein are reserved.