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FREQUENTLY ASKED QUESTIONS

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BRAND

  • Double Strength Apple Cider Vinegar is fermented using less water. This makes the end product more concentrated. Double Strength Apple Cider Vinegar contains 8% acetic acid and is not organic.

    Melrose Organic Apple Cider Vinegar contains 6% acetic acid. It is an organic product.

    Both are un-pasteurised.

  • Our Omega fish oil range, including cod liver oil is proudly wild caught. We use purse seiners, which have no impact on the seabed. We are also certified friend of the sea.

  • We do not test any of our products or ingredients/ raw materials on animals.

  • Our Vitamin C powder uses the traditional fermentation, filtration, crystallisation and drying process, each batch is assessed by our Quality Assurance department,to make sure premium product quality is achieved before supply to our customers.  

  • Acidity and alkalinity are spoken through a pH value. The stomach, intestines and skin are acidic in nature and don’t necessarily ‘change’, which is a good thing, because we want our bodies to fight off unknown toxic pathogens. Where the pH can vary is in urine. Our kidneys work to stabilise the acid alkaline balance and excess of acidity can have detrimental effects. What we consume affects this balance, therefore ingredients found in essential greens including wheatgrass, barley grass, spirulina and chlorella assist the acid-base balance by alkalising the pH levels in the kidneys and blood, resulting in positive benefits for the whole body.

PRODUCT

ORDERING

  • You can find contact information for stores that stock Melrose products by searching in the Store Locator on our website. You will need to contact the stores directly to check if they have specific products in stock.
    Alternatively, you can contact the Melrose Customer Service team on 03 9874 7800.

  • No. we currently do not have a back order system in place. If an item is out of stock, it will be displayed as unavailable on the website. You can submit your email address to be notified when the product comes back in stock.

  • No. We currently do not accept orders over the phone. If you need assistance completing your order please email orders@melrosehealth.com.au

  • Please go to the login section of our website and seelct "forgot my password" and we'll email you a new password to the email we have on file for you account. Please follow the unique link provided in the email to set up a new password. Please keep your data safe and do not share your login detailes or re-use other passwords you may use for other sites.

  • Please login to your Melrose account via the main navigation bar at the top right of the page and go to My Account to view or edit your details.