Shipping and Returns Policy
Your order should be delivered to you within 7-10 working days from when payment is received.
*IMPORTANT - Australia Post is experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. This may impact the delivery time of your order, thank you for your patience and understanding during this time.
Vic Metro - $11
Vic Country - $14.30
Interstate – weight 0 – 5kg -$12.10
Interstate – weight 5.1 – 10kg - $15.40
Interstate – weight 10.1 – 15kg - $18.15
Interstate – weight 15.1 – 20kg - $23.65
Interstate – weight 20.1 – 25kg - $33.55
Interstate – weight 25.1kg – 30kg - $41.25
Over 30 KG your order will not process online, and direct you to contact our customer service team, we will then obtain a freight specific to the weight & location from the warehouse.
All shipped goods, will be delivered using Australia Post, there will be an eParcel tracking number applied to each order. This will be provided by email or call our customer service team.
RETURNS AND REFUNDS
We will not cancel or refund an order based on “change of mind”. In accordance with any statutory rights you may have under the Competition and Consumer Act 2010 (Cth), which cannot be excluded, we will replace or reimburse you for any product which has been delivered to you and is faulty or damaged. Due to the nature of our product, returns and refunds of product(s) are processed on a case by case basis. If you have problems with your order or product received, we request that you contact us through our "contact us" page.